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Return Policy

Our goal at Sound Medical Supplies is to provide our customers excellent service. Our new Hassle-Free Return Policy is designed to make it easier for our customers to expedite returns.

 

New or Unused Product (Excludes Power Products shipped to residential addresses)

New or unused product can be returned within 30 days from invoice date with a 15% restocking fee. The following terms and conditions apply:

 

  • Customer pays for freight to return the product.
  • Product should be in the condition it was received, unused, and in the original box and/or packaging except for Bath Safety products. The original packaging for Bath Safety products must not have been opened.
  • Please do not write anything on packages to be returned including: RMA #'s or addresses
  • Credit will be given for the product only (once received back and verified in new condition). Original shipping charges are not refundable. 
  • Standard freight policy applies to new orders.

 

 

A 25% restocking fee applies to returns between 31 and 60 days after purchase date, unauthorized returns, undeliverable addresses, and delivery refusals when the package is undamaged.

 

We do not accept returns after 60 days at this time.

 

Used items are not eligible for return and are covered under their respective warranties.

 

New or Unused Power Products Shipped to Residential Addresses

New or unused power products that have been shipped to a residential address can be returned within 15 days from invoice date and a 25% restocking fee will apply. The customer is responsible for the cost of freight and for ensuring that the product is new, unused and in saleable condition. The customer is responsible for packaging as to ensure that the product is not damaged during return shipping.

 

Used items are not eligible for return and are covered under their respective warranties.

 

Product Damaged in Shipping

Please do not accept damaged cartons. If you receive a shipment with damaged cartons, refuse delivery (noting the reason for refusal) and immediately contact our Customer Service Department.

If product is received damaged, the bill of lading for truck shipments or UPS/FedEx/USPS manifest for smaller packages must be marked "Damaged". By marking the product damaged and contacting Sound Medical Supplies immediately upon receipt will significantly reduce the time it takes to receive full credit.

Within seven (7) days of accepting a delivery, the customer should inspect suspect items and contact Sound Medical Supplies to report the damage. Sound Medical Supplies will issue a RMA, notify the shipper to arrange for an inspection and pick-up and process a no-charge replacement order.

 

Product Warranties

All products are covered by the respective manufacture's warranty against defects. Please contact us at (877) 768-6770 for specific information on each product. 

 

How to Submit a Return

In order to expedite a return, please contact the Returns Department at (877) 768-6330 or send an email to sales@soudmedicalsupply.com for a return merchandise authorization (RMA).  Sound Medical Supplies cannot accept any unauthorized return without a previously issued RMA.

 

RMA's expire after 30 days of issuance.